Support

1. Getting started

• Open the app and start with the 30-day Fundamentals course. Its first lessons are free.
• At the end of each lesson there is a quiz. Pass it and the next lesson opens.
• Your progress is saved automatically.

2. Subscription, billing and refunds

• Start: tap Subscription in the Me tab, or any locked lesson or tool, and choose the 7-day free trial.
• Restore Purchases: on a new iPhone or after reinstalling, open the Me tab and tap Restore Purchases. Use the same Apple Account you subscribed with.
• Cancel: in your Apple subscription settings, or in Settings on your iPhone, then your name, then Subscriptions. Cancel at least 24 hours before the end of the current period.
• Refunds: Apple handles refunds. Request one at reportaproblem.apple.com.
• We cannot see or change your payments, because Apple processes them.

3. Progress and iCloud sync

• Your progress syncs through your own iCloud, and your clients through your private iCloud database, to every device signed in to the same Apple Account.
• Check that iCloud is turned on for the app in iOS Settings (your name, then iCloud). The Me tab shows whether iCloud sync is on.
• After reinstalling the app, or on a new iPhone signed in to the same Apple Account, your clients and their history come back within seconds.
• Progress sync can take a few minutes. Learning itself and your client list work without internet.

4. Quizzes and certificates

• You earn a certificate when you complete every lesson of a course.
• Your certificates are in the Me tab, where you can open and share them.
• The name on the certificate is the name you entered in the app.

5. The Lab

• Choose a person (yourself or a client) and open any tool.
• Each result shows how it was calculated and links to the lesson that teaches it.
• Share a result as an image from the tool page.

6. Clients

• Add clients in the Me tab, under Clients.
• Each client has a history of sessions, payments and messages sent. The client's page shows the latest entries; tap Show all for the full list.
• Tap Send a message on the client's page and choose one of the 8 message templates. Send the message through WhatsApp, SMS or email, or copy or share it. The app opens WhatsApp, Messages or Mail with the text filled in, and you tap Send there.
• Your signature (name, phone and an extra line) is added at the end of every message. Set it with Signature on the Send a message screen.
• Statistics, on the Clients page, shows your clients, revenue, pending payments, sessions by month, referral sources, upcoming sessions and follow-ups due.
• Session and follow-up reminders (at 9:00 on the follow-up date) need permission to show notifications.
• Full calculation shows every tool for one client on one page and can be shared as a PDF report.
• Export and import your client list as a CSV file with every client field. It is compatible with My Clients on the PNA website.

7. Language and daily reminder

• Change the app language in the Me tab: English, Hebrew, Arabic, French, German or Spanish.
• Turn on the daily lesson reminder and choose its time in the Me tab. If iOS asks, allow notifications.

8. The app and the PNA website

Numerology School is separate from the PNA website. It has no account and does not use your website login. The website membership and the app subscription are separate purchases. For questions about the website, use the contact page on professionalnumerologyassociation.org.

9. Privacy

The app collects no personal data. Read the full Privacy Policy and the Terms of Use.

10. On Android

• Subscription: start the 7-day free trial from any locked lesson or tool, or from Subscription in the Me tab. Google Play shows the price and charges your Google account.
• Restore Purchases: on a new phone or after reinstalling, use the same Google account in Google Play, open the Me tab and tap Restore Purchases.
• Cancel: in your Google Play subscriptions, or in the Google Play app: your profile picture, then Payments and subscriptions, then Subscriptions.
• Refunds: Google Play handles refunds. See Google Play's refund policies.
• New phone or reinstall: with backup on in Android Settings, your progress and your clients come back when you set up a new phone from your Google backup or reinstall the app with the same Google account. There is no live sync between devices. To move your clients by hand, export them as a CSV file and import it on the other phone.
• Reminders: on Android 13 and later, allow notifications when the app asks, after you turn a reminder on.